If a Plan in your FirmPlus account utilizes a Separate Account product (such as a Stable Value Fund) that is not available in the FirmPlus investment database, please follow the steps below to submit a request to add the product's investment data.
Note: Timing on the availability of the investment data after submitting your request will vary depending on the efforts required to obtain and publish the requested investment data.
How to Submit A Request
- Gather the fund name, fund manager, and share class of the Separate Account product you are requesting to be added to the investment database.
- If available, gather any relevant contact information for the fund manager of the Separate Account product.
- Draft an email to Fi360Support@broadridge.com with the subject of "UBS Separate Account Data Request - Fund Name" where the "Fund Name" portion is the name of the Separate Account product you're requesting.
- In the body of the email, include the following information:
- Fund Name
- Fund Manager
- Share Class
- Contact Info (if available)
- Any other relevant information
- Send the email. A member of the Support Team will confirm your request was received.
When the investment data becomes available, a Support Team member will reach out to provide you an update and anticipated availability of the data within the FirmPlus toolset.